Frequently Asked Questions (FAQ) - BOW&BLISS
Frequently Asked Questions (FAQ) - BOW&BLISS
1. What is the processing time for orders?
Orders are typically processed within 2-3 business days. During busy periods or holidays, processing may take a bit longer, but we strive to ship your items as quickly as possible.
2. How long will it take to receive my order?
Once your order is processed, you can expect delivery within 6 to 7 business days depending on your location. Delivery times may vary due to factors such as shipping carrier delays.
3. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) for domestic orders. You can pay in cash when your order is delivered to your doorstep.
4. Can I change or cancel my order after placing it?
Once your order is placed, it is processed quickly to ensure fast shipping. If you need to make any changes, please contact us immediately at bowbliss17@gmail.com. We will do our best to accommodate your request if your order has not yet been processed or shipped.
5. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24 hours for tracking information to update.
6. What is your return and refund policy?
We offer a 14-day return policy from the date of delivery. Items must be unused, in original condition, and in the original packaging. For more details, please refer to our Return and Refund Policy.
7. Do you ship internationally?
At this time, we only offer domestic shipping. We are working on expanding internationally and will notify customers when this becomes available.
8. Can I change my shipping address after placing an order?
Please make sure your shipping address is correct before completing your order. If you need to change the address, please contact us immediately at bowbliss17@gmail.com. We can update the address as long as the order has not yet been shipped.
9. What should I do if my item is damaged or defective?
If your item is damaged or defective, please contact us within 14 days of receiving the product. We’ll guide you through the return or exchange process and ensure you're satisfied with your purchase.
10. How do I contact customer support?
You can reach our customer support team by email at bowbliss17@gmail.com or call us at 7018924803 during business hours (Monday to Friday, 9:00 AM - 6:00 PM).
If you have any other questions, feel free to contact us. We’re here to help!